top of page
London Town

Received a letter from us? 

Received a Letter from Kingswood Collections?

​

If you've received a letter, text, email, or call from Kingswood Collections, it means we’ve been instructed to recover an outstanding balance that may be owed.

​

We understand that receiving a debt communication can be worrying. Our goal is not to cause stress or pressure but to work with you to resolve the matter in a fair, respectful, and transparent way.

​

What Should You Do Next?

​

1. Contact Us as Soon as Possible

​

We encourage you to get in touch so we can explain the situation clearly and discuss your options. Ignoring the letter may lead to further action or costs. Contacting us early can often help find a resolution that works for you.

​

You can contact our team via:
 

2. We’re Here to Listen

​

When you call, one of our trained account managers will walk you through the details of the debt, including who has asked us to contact you and how the amount has been calculated. If you need time to gather information or discuss payment options, we’ll do our best to help.

​

3. Support and Guidance

​

We understand that financial difficulties can happen for many reasons. If you're struggling to pay or unsure about anything, we can guide you to practical options. If you feel you need independent advice, you may wish to speak with one of the free, confidential organisations listed below.

​

Free and Independent Support

You can also contact these organisations for free and impartial advice:

​

​

Our Commitment to Fairness

At Kingswood Collections, we follow the principles of fair treatment. We are committed to:

  • Treating you with dignity and respect

  • Providing clear and honest communication

  • Offering realistic and sustainable options for repayment

  • Acting in your best interests.

​

​

Do Not Ignore the Letter. Let’s Talk.

Our role is to help resolve the situation. Reaching out could make all the difference. Get in touch today. We are here to help.

bottom of page